Thank you for visiting Flower Haul’s website. We're so glad you're here but there are also some Legal Stuff you must agree to while you’re here.
By accessing and using the website, you are indicating that you accept, and agree to comply with, this agreement. If you do not accept this agreement, you are not permitted to, and you must not, access or use the site or purchase products or flower subscriptions from, the website.
Subject to your compliance with this agreement, we hereby grant you a limited, personal, revocable, non-transferable, non-sub-licensable, and non-exclusive license to access the website and use the content, information, text, images, graphics, interfaces, audio and video clips and any other materials displayed on the website (collectively, the “content”), solely for your personal, non-commercial use. You may not copy, modify, reproduce, publicly display or perform, distribute, or otherwise use the content except as expressly set forth in this agreement. You may not remove any copyright or other proprietary notices from any content. If you breach any term of this agreement, your authorisation to use the website and content automatically terminates without notice to you.
You hereby represent and warrant that you will not, and will not induce any third party to:
(a) attempt to disable or circumvent any security mechanisms used by the website or content or otherwise attempt to gain unauthorised access to any portion of the website or content or any other systems or networks connected to the website, or to any server of company or its third party service providers, by hacking, password “mining”, or any other illegal means;
(b) use any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the website or content;
(c) use any device, software or routine to interrupt or interfere with, or attempt to interrupt or interfere with, the proper operation and working of the website or with any other person’s use of the website;
(d) track or seek to trace any information on any other person who visits the website;
(e) use the website or content for, or in connection with, any illegal purpose, to solicit, facilitate, encourage, condone, or induce any illegal activity, or as otherwise prohibited by this agreement or applicable laws, rules or regulations; or
(f) copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of any proprietary software used to provide, maintain, or otherwise applicable to the website or content.
Intellectual property rights
The business, the logo, and other trademarks, service marks, graphics and logos used in connection with the website are trademarks of Flower Haul. Other trademarks, service marks, graphics and logos used in connection with the website are the trademarks of their respective owners (collectively third-party marks). The business marks and third-party marks may not be copied, imitated or used, in whole or in part, without the prior written permission of the business or the applicable trademark holder.
The website and the content are protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary rights, and also may have security components that protect digital information only as authorised by the business or the owner of the content.
Products and services
When you purchase a product or service, you agree to receive transactional emails regarding your purchase and deliveries. In addition, you agree to receive emails promoting any special offer(s), including third party offers. You may opt-out from receiving special promotions by emailing us or selecting the unsubscribe link as is provided in the applicable emails.
Pricing for products and services can be found on each product page. The price that we will charge you for the products and services will be the price as posted on the website on the date you order. We reserve the right to change prices for products and services at any time, and do not provide price protection or refunds in the event of promotions or price decreases. All prices are in AUD as quoted on our site and include GST.
We may advertise promotional codes from time to time, which will provide customers with discounts to their order value. Promotional codes are not transferable for cash or cash equivalents, and are not valid for the purchase of gift cards or gift vouchers. Promotional codes cannot be used in conjunction with any other offers and adjustments on previous purchases will not be made. We reserve the right to modify or cancel a promotional code at any time without prior notice if, in our opinion, the promotional code is not being used in the manner and for the purposes intended.
Payments and billing
We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant us the right to store and process your information with the third party payment service, which it may change from time to time; you agree that we will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider's terms of service; the current versions can be found at here and here. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Cancellation and changes
We're happy to refund 100% of the purchase price paid if you cancel an order at least 48 hours prior to the delivery date.
If changes are required, please let us know at least 24 hours prior to the delivery date to ensure there is enough time to accommodate any changes. We reserve the right to not accept changes to orders for delivery on special events, including but not limited to Christmas, Valentine’s Day or Mother’s Day.
You must select a delivery address within our delivery service area to receive orders from Flower Haul. For more details, see Where We Deliver.
All charges for delivery, postage and handling are specified at checkout or otherwise notified prior to acceptance of an order.
Our flower deliveries occur on Tuesdays, Wednesdays, Thursdays and Fridays. (Deliveries on Mondays are only eligible for Brisbane, Gold Coast and Sunshine Coast metro areas.)
Deliveries cannot be made at all on Saturdays, Sundays or public holidays. Any deliveries due on public holidays will occur the business day prior. Delivery days are subject to change at our sole discretion.
During the checkout process, you’ll be asked to select your preferred delivery date.
To qualify for next-day delivery, your order MUST be processed before midday (12pm AEST) on the day before. For example, if you’d like your flowers delivered on Thursday, you’ll need to order them prior to midday on the Wednesday. If your order is submitted after the cut-off time for next-day delivery, we will aim to deliver your flowers on the next earliest available delivery day for you.
Our same-day delivery service requires that an order must be placed before midday (12pm AEST), Monday to Friday. Same day delivery is only for selected areas in the Brisbane area.
We’ll do our absolute best to deliver them on the date you choose. However, we deliver all our flowers using a partner courier network. While we strive to provide an absolutely perfect service from start to finish, we cannot control the partner couriers’ operations or other events that are our of our control and so we cannot ever 'guarantee' delivery on a specified date or at a specific time.
Flowers will be delivered to business addresses prior to 5.00pm and to residential addresses prior to 7.00pm. We are unable to guarantee any specific delivery times or accept timed delivery requests, including on Valentine's Day and Mother's Day.
NOTE: If your delivery is going to a suburb outside the metro areas within these areas, there's a small chance your delivery may take a little longer.
For ongoing flower subscriptions, your flowers will be delivered on this same day throughout your subscription. For example, if the delivery date chosen for your first order is a Thursday, your flowers will arrive on the same day every week (Thursday) for weekly subscriptions. For fortnightly subscriptions, your flowers will arrive on the same day every second week (every second Thursday). For monthly subscriptions, your flowers will arrive on the same day during the first week of the month (first Thursday of the month).
We will deliver the goods to the delivery address specified during the checkout process, using a third-party courier for all deliveries. It is your responsibility to ensure that someone is present to accept delivery. We take no responsibility if no one is present at the delivery address to accept delivery on the delivery date specified during checkout. If you believe there will not be anyone available to accept delivery during business hours, it may be a good idea to specify an address at which someone will be available to accept delivery (such as a work address).
If the recipient is unavailable, our delivery instructions for our couriers is to 'please leave in a safe place out of the sun/heat'.
If the delivery address you’ve chosen is within a gated estate or complex, you’ll need to ensure that our couriers will have appropriate access. And if you’re delivering to a hospital, school or aged care facility, please provide all the necessary details, which should include a specific room number, ward/wing number, building name and level. We accept no responsibility for incorrect, insufficient or incomplete address or delivery details, and refunds and replacements will not be given in these cases.
NOTE: You must notify us within 72 hours of the intended delivery date if you believe your Flower Haul order is missing or was not delivered.
Product availability, photos and descriptions
The selection and availability of our products may change at anytime due to the unpredictable, seasonal and delicate nature of flowers. Additionally, there are some natural variances in colours between flowers during certain times of the year.
Due to varying availability and quality, we’re also unable to guarantee the specific colours of the flowers that will be delivered, and they may vary from the colours displayed and listed on the website. We will always endeavour to source flowers that match the images and descriptions provided on the website. But we cannot guarantee that a specific type of flower will be available in any subsequent timeframe. If your selection is unavailable based on market availability or quality, we will select an appropriate alternative for you, based on our choice.
You acknowledge that minor variations between the images and descriptions provided on the website and the flowers delivered may occur. In the event we are required to substitute any unavailable flowers for those of a similar appearance and value, you agree not to hold us responsible for any such variations.
All our photos are highly accurate images of what your flowers will look like, once they bloom. We can’t guarantee the degree of openness of the flower buds on delivery. Our flowers are sourced freshly cut, so will probably still in a closed or bud form when they arrive. You'll need to allow a couple of days for them to open fully.
Flowers and foliage are not for human or animal consumption.
It is your responsibility to also advise us when ordering your flowers if the recipient has any allergies to particular types of flowers. If you do not do so, then we will not be able to take any allergies into account when supplying the products.
Terms of sale
We sell our products and services from the website to end-user customers who purchase them to receive or send the products only for personal, non-commercial use. You may not purchase our products or services for further distribution or resale or for any other commercial or business purpose.
Disclaimer of warranty
Excepting the warranties and guarantees that cannot be excluded under the Australian Consumer Law, we exclude, and you agree that we have not made any warranty regarding the products, their characteristics or fitness for any particular process.
All users expressly understand and agree that: (a) your use of the products and services is at your sole risk, the products and services are provided on an "As is" and "As available" basis and the business expressly disclaims all warranties, conditions and terms (collectively, "Promises") of any kind, whether express or implied by statute, common law or custom, including, but not limited to, promises as to products or services offered through the use of the membership, implied promises of merchant ability, satisfactory quality, fitness for a particular purpose, and non-infringement; and (b) the business makes and gives no promise that: (I) the products or services will meet your requirements, (ii) be uninterrupted, timely, secure, or error-free, (iii) the quality of any products, services, information, or other material obtained by you through the membership will meet your expectations.
You agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of your use of the website. By using this website, our services, or supplied products, you agree to indemnify, hold harmless and defend the company/business from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, legal fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this website, services, or products by you or any other person accessing the website using your member login account.
If any of the Terms are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
Thanks for reading!