We will do everything we can to make sure that every single Flower Haul experience is a happy one. But we're not perfect, and from time to time, hiccups do happen.
If you are for any reason unsatisfied with your flowers or the experience, please contact us as soon as you can to report the problem, and we will help with an appropriate solution.
In order to qualify for a replacement or refund, the following conditions must be met:
> We require a photo of the whole bunch of flowers to be taken and emailed to us within 48 hours (2 days) of delivery.
> Proper care of the flowers must also be taken. This includes following each step of our Flower Care instructions (included on the box.) We cannot guarantee freshness or beauty for flowers that are not watered and well cared for.
If we determine that your flowers were damaged during the delivery process or below the quality we'd expect, we will offer to replace your flowers with the same (if possible) or a similar bunch.
In the case that your flowers are not delivered at all, we will provide a free replacement bunch or full refund if desired.
In the event that your delivery is delivered late due to an incorrect address supplied or a recipient not being available to receive the box, we cannot provide a refund or replacement.
If your flowers have arrived late due to things like severe storms or traffic incidents that may slow down our couriers, we may provide a replacement flower delivery on a case-by-case basis pending timing of delivery of the original delivery.
If you're provided with a refund:
All refunds for orders placed online are credited back to the original credit card on which the order was purchased or via the applicable Afterpay or PayPal account, if that form of payment was selected.
If you're provided with a replacement bunch:
Then, subject to any statutory rights you may have (including under the Australian Consumer Law) which cannot be excluded, you agree we have completely discharged our obligations, and any liability we may have, to you.
If you have any questions or concerns about any of the above, please contact us and let us know how we can help!