We will do everything we can to make sure that every single Flower Haul experience is a happy one, but we are working with Mother Nature. Flowers are unpredictable by nature, and shipping flowers is even more unpredictable which is why we're ready to help if you or your recipient experience a problem with your order. Please contact us and we'll do our best to fix the problem and will do everything in our power to make it right!
Some things to note:
All sales are final for perishable goods. We do not except returns on flowers, and other perishable items.
In order to qualify for a replacement or refund, the following conditions must be met:
> We require a photo of the whole bunch of flowers to be taken (the flowers must be completely out of the packaging) and emailed to us within 48 hours (2 days) of delivery.
> Proper care of the flowers must also be taken. This includes following each step of our Flower Care instructions (included with the box.) We cannot guarantee freshness or beauty for flowers that are not taken out of their packaging, watered and well cared for.
From there, if we determine that your flowers were damaged during the delivery process or below the quality we'd expect, we will offer to replace your flowers with the same (if possible) or a similar bunch.
In the case that your flowers are not delivered at all, we will provide a free replacement bunch or full refund if desired.
In the event that your delivery is delivered late due to an incorrect address supplied or a recipient not being available to receive the box, we cannot provide a refund or replacement. We do not take responsibility for orders with incorrectly entered shipping addresses.
If your flowers have arrived late due to things like severe storms or traffic incidents that may slow down our couriers, we may provide a replacement flower delivery on a case-by-case basis pending timing of delivery of the original delivery.
If you're provided with a refund:
All refunds for orders placed online are credited back to the original credit card on which the order was purchased or via the applicable Afterpay or PayPal account, if that form of payment was selected.
If you're provided with a replacement bunch:
Then, subject to any statutory rights you may have (including under the Australian Consumer Law) which cannot be excluded, you agree we have completely discharged our obligations, and any liability we may have, to you. Credits issued for replacements cannot be transferred or redeemed for cash.
If you have any questions or concerns about any of the above, please contact us and let us know how we can help!