PRIVACY POLICY

This is our Privacy Policy. It sets out how we manage your personal information and safeguard your privacy.

Our committment

We understand the importance of your privacy and your concerns about the security of your personal information. So, we are committed to protecting any personal information about you that we hold.

Your personal information

Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as:

> your name, address and contact details
> your interests in our products, services or events
> information about your dealings with us or anyone else
> any other information which we may need to promote our goods or services

If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with our Privacy Policy.

Using the website

We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by subscribing to our newsletter, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email.

Use of personal information

We use your personal information to provide our products or services to you, to manage and account for our products or services, to improve our products or services, to manage our relationships with you and to provide you with information about our ideas, events or other products or services that may interest you.

We may also use your personal information to provide you with information about other services offered by third parties that we think you may find interesting. If you would prefer not to receive this information, please email us. We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.

Shopify

Our online flower shop is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application.

They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Cookies

This website uses cookies. It is a requirement of purchasing from this website that you allow your browser to accept cookies. We may use cookies to learn about how people use our website, what they are interested in and to help us make a better website. Like most other websites, we may automatically record details about any computer used to access the website such as the date and time of access, the IP address, domain name and details of the information accessed. Information security We take reasonable steps to protect all information that we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.

Changes to this Privacy Policy

Sometimes it will be necessary for us update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website. Changes to your information If you would like to access, update, correct, change or delete any personal information we have about you, register a complaint, or simply want more information, please email us at hello@flowerhaul.com.au.